SHIPPING

[van Olzon]

@endo said in SHIPPING:

@Alex and @Giles apart from all love and friendship, I must say I'm still irritated and disappointed by this exclusive shipping condition for Germany. Don't think it was a good move. I understand your commercial problem, but from my perspective you have shifted it over to the german customers instead of finding a customer friendly solution. I do not know - despite all my loyalty vouchers - how I could possibly make orders from IHUK under reasonable circumstance for myself. Collecting stack orders from different german customers in Gosport, sending them over to one of them and getting them distributed here by ourselves would probably work (as long as the orders are somewhat in the same timeframe), but it would be a solution in our shoulders, and I would have expected you to find anything like that. Sorry, for speaking so openly here, but you know how much I admire you work, and I think you can beare it.

Exactly this^…… couldn‘t find better words. Thanks.

I quit on ordering at least 3 times an item since the change because it would be to expensive or can‘t find the Product at EU retailers after browsing 5-6 shitty Websites to find it. Nobody offers the full range (understandable) and it‘s a pain in the a* to find it.
And especially for Bottoms are additional costs if you want them hemmed. Shipping from retailer, shipping to hemming service and back, hemming service. Extra of 50-60€ min. And after all a much longer waiting time before I can have the pants on my legs.

This is what the great IH customer service was all about in the past for me. Seeing the product in the shop, knowing the price, ordering by click, two days later seeing a brown truck with a brown man handing me over a blue bag. Perfect.

[endo]

this is VERY GOOD news, thank you!

[Daniel San]

as Endo said , very good news !
I’am very happy about this solution
Thank you

[Tago Mago]

Really happy with this as well. Had great experiences buying from Statement and IH Germany, but neither of them has the capacity to offer the full range. Great news and big thanks for finding a solution, that hopefully works for you too

[weftyarn]

This is awesome! Thanks to the whole team for doing everything necessary to make this possible.

[Kasi]

golden days are coming again

[Fades for future]

Yes, that's awesome

[Jan_L.]

Really happy. good news

[dinobarnesberlin]

Yes Yes Yes!!
This is the best news !!!
Thanks guys for finding this solution!
Nobody does it like Gosport!

[AdamC]

Thanks guys, Its been a tough few years researching and trying different processes, looking forward to hopefully kitting some of you out with awesome clothes more regularly

[jerkules]

Great result for all the German dudes, well done IH!

[Twistlock]

This is great news indeed!!!

[Fl4vM]

That's good news and i'm happy for my german friends. Seems they struggled for a long time with shipping prices.

Unfortunately this is less good for other countries like mine (:flag-fr:) as we go from free shipping to 20€ but if it's the price to keep an healthy business at IHUK i'm fine with it.

[Jan_L.]

It´s nice to have the good old brown paper bag back in Germany

[weftyarn]

Enjoy @Jan_L

Love the package design with the typo. Looks like some classic @Steve ?

[Jan_L.]

@weftyarn Thank you

[Steve]

@weftyarn you know me too well!

[T4920]

@Jan_L The lighting here really brings the Madras to life! Never considered one before, until now...

[Tobi]

I am confused: where is the link to the updated shipping policy, and what is the good news several of the latest posts mention?

[Matt]

@Steve said in SHIPPING:

@weftyarn you know me too well!

Shouldn’t each bag have a Smiths lyric on it?