Ebbets Field Flannels
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I know Ebbets have been on the scene for a while, but I suspect that if their success continues then their pricing surely must increase.
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A word about customer service from EFF. I emailed last week to check the status of my jacket (it was due to ship last week) and received no response from the guy who I had been dealing with. I emailed again yesterday and was emailed back by a lady called Lisa, who apologised that the first guy hadn't emailed me back but his computer had suffered a virus attack, then apologised that my jacket wasn't quite ready (it is in "sew down" whatever that means), but it should despatch in the next few days, then offered me a free cap or tee shirt of my choosing as a means of a further apology.
I accepted, picked a cap, and immediately received an email telling me that my chosen cap would be in the mail first thing today. Nice people, and good customer service. I will be returning to purchase further.
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It's the one pictured above…..I'll post pics when (if ever :-\ ) it gets here.
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I'm old, and currently ill
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The Blog.
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Just realized the other day that they don't make a proper small
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Their new clubhouse jackets look really nice. Think I'm going to get a custom Atlanta Crackers version.
http://www.ebbets.com/category/Landing_Page_Reversible_Jackets
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An order update from me, so far this is my story…
- Ordered grounds crew jacket and ball cap, advised 4 - 6 weeks delivery.
- Informed that my jacket would in fact take 8 weeks, and offered a free cap for the inconvenience.
- Given a tracking number for my order.
- Tracking never updated so contact Ebbets, who tell me the USPS has lost my order.
- Ebbets are now making a new jacket on a 7 day lead time, and giving me another free cap.
Verdict, my order appears to be jinxed but to their credit Ebbets are doing all they can (at their cost) to help put it right.
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An order update from me, so far this is my story…
- Ordered grounds crew jacket and ball cap, advised 4 - 6 weeks delivery.
- Informed that my jacket would in fact take 8 weeks, and offered a free cap for the inconvenience.
- Given a tracking number for my order.
- Tracking never updated so contact Ebbets, who tell me the USPS has lost my order.
- Ebbets are now making a new jacket on a 7 day lead time, and giving me another free cap.
Verdict, my order appears to be jinxed but to their credit Ebbets are doing all they can (at their cost) to help put it right.
Ouch! That is a jinx but you got to take your hat off(oops!) to Ebbet's as they seem to be doing their damndest to smooth it over.
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hmm, all fine a dandy, but i say what good is free gear if it can't actually make it to you.
i like that they are keeping you in the loop through out the entire ordeal, but i would need more to satisfy me.
**but bear in mind i am MAD monday for a reason
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oh Mega, at least you will get alot of headgear for the winter…
random noticed, I would not be suprised when sooner or later the orig package shows up, since from the day the USPS updated their website tracking during the summer months (or better downgraded it, since it does not work anymore most of the time) this happen all the time....
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hmm, all fine a dandy, but i say what good is free gear if it can't actually make it to you.
i like that they are keeping you in the loop through out the entire ordeal, but i would need more to satisfy me.
**but bear in mind i am MAD monday for a reason
Guess that's how Ebbet's spread the love the Seattle way
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I hear ya Monday, and I had considered cancelling the order, but after all they're doing I would just feel too guilty. Damn my conscience :-\
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oh Mega, at least you will get alot of headgear for the winter…
random noticed, I would not be suprised when sooner or later the orig package shows up, since from the day the USPS updated their website tracking during the summer months (or better downgraded it, since it does not work anymore most of the time) this happen all the time....
I wondered the same thing Rocket, but I would be honest and return the package.
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So the missing package arrived today !!!!! And I was honest and emailed EFF to let them know that they could cancel production of the second jacket, to their credit they said that to reward my honesty they would still make me the Tokyo Giants cap, and mail it for free. All in all their customer service has been absolutely first rate, they told me that they take a bit of a hammering on Social Media sites for their delivery time, but they are an artisan company, making small scale production runs in the USA, so I think a little delay is acceptable for what you get.
Onto the products…..
This is my Brooklyn Eagles Grounds Crew jacket, it cost me $79.99, the main jacket is made in China (not a company for Seul), and detailed in the US. The detailing is the felt labelling, and all the tags.
The outer shell is made from a poly/ cotton mix, the inner is nylon, and the lining is polyurethane foam. The jacket is seriously light, but very, very warm, on a similar level to my IHW-02. Quality wise, it is extremely good for the price, the stitching look uniform, and the detailing is high quality. The cut of the jacket is good, and I would definitely say that it was well worth the money.
This is my Sacramento Solons ball cap, it is made from a wool blend, with cotton piping, and a silk lined peak. The quality is the best I have ever seen on a ball cap, but like an idiot I measured my head wrong, so it's too big. This is quite incredible for someone with as giant a melon as me. Apologies for the crapper than usual pics, combination of iPhone and darkness = shoddy flics.
All in all, I had some ups and downs with my order, but the impression which I am left with of Ebbets is of a genuine company, with great customer service, value for money products, and a market niche that will hopefully see them grow and succeed. I highly recommend them.
