SHIPPING
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Diamond Logistics is a shipping agent with local offices. They have been talking to us for some months and we agreed to give them a one-month trial. They use UPS and Parcel Force, and also other carriers (DHL, Fedex etc.) There are lots of good things they are doing and trying to do but we have - after just one week of the trial - identified a number of “holes” in their systems we’re not happy with. So yesterday we cut the trial short and have reverted to our usual shipping directly via UPS and Parcel Force.
That’s not to say we won’t try Diamond again, but there are some fundamental issues they need to fix first - we’re not prepared to compromise on the quality and speed of shipping and tracking service while they sort themselves out.
Thanks for all the feedback and comments on shipping and do keep it coming: different individuals have preferences and we can see clear benefits with some carriers in certain geographies, so part of what we are hoping to do with Diamond is “dictate” which carrier we use for each shipment so that our customers in future could request, if they wished, which carrier to use from all the major services.
We’ll keep you posted on any changes.
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diamond? what is that? shipping company? Giles send all the stuff using UPS as far as i know..never heard about diamond though
well it's diamond logistics. G said he's trying some alternatives. maybe im speaking too much. lol. let G do the talking.
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anyway the belt and IHD-01 have arrived. will try the belt, shirt and 634S soon.
btw G, this time's shipping is amazing. fast and furious. without knowing, it's already here. kudos!
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As per Bagley's advice, I signed up for the My Choice UPS program. Not sure what all the benefits are but you can have better control over what time your packages are delivered and have the option of sending the package to the closest UPS store. Anyways, very helpful and easy to track multiple packages. I live in Brooklyn without a doorman, poor me I know, but it really sucks getting packages here. Sometimes shipping companies just leave packages in the hallway or even outside(!!!).
IHUK and UPS FTW
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Yw uwm, I love the program but not many people know about it yet. I still think UPS is in more of a testing phase at the moment with that but I love the program. Control when and where your package is delivered and have someone sign for it for you, no brainer to me. Not to mention, in the US there are over 6000 UPS stores now so chances are, there's one around the corner from you.
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You really can't beat shipping with IHUK and UPS.
:o
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that's amazing! very fast indeed.
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What is more impressive, is that although we processed the order at 11:54, it was not actually picked up until 16:15 from the office…..
Yeah that's what I assumed. So crazy.
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a possible buyer asked me to use ems shipping service since he thinks that their post office is not that proffesional, im not really convinced to use any other shipping version than ems…
since I've never heard about ems in germany, what shipping service/method is close to it?
would be nice if someone could reply quick
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EMS is Express Mail Service
It is an express international mail service that is typically, but not always handled by the National Post Office of each country that participates.
In the UK it is handled by Parcel Force (which is part of our national Post Office).
Go here for all the info:
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What country are you dealing with?.. Make sure you ship tracked and insured…
indonesia…done and done...i´m using certified shipping which includes a tracking ID and insurance!...
send shirts to the usa and they arrived save and sound in ~8days!...so i don´t think there´s going to be a problem!
you won´t find many that will pay 55USD just for shipping so that is my only/savest option!...i´m always pointing it out to them but if they cool with it i´m cool with it anyway!
