We know you love IH, but where do you think we can improve?
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interesting.. i've always preferred DHL and never had a problem with them. couldn't really comment from a business prospective as providing 3PL and being a customer waiting for a parcel is on a totally different spectrum. the only time i get UPS deliveries is only from IHUK i reckon, never had a problem either. with that said, i'm rather lucky to have not lost any parcels i've ordered before. (touch wood)
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Yes. Overall DHL were positively shite. They lost more packages in 2 months than we have ever lost with UPS, they misrouted a massive amount of parcels, they consistently fed me bullshit which cost us $100's in charges we should not have been hit with, when they mis-billed me and agreed that they had indeed mis-billed me, told me to raise a case for a refund. And to cap it all, I had to get on my bended knees to plead for daily pick up later than 14:00. Oh, and their online shipping system is a heap of cow dung, that wasted us minutes per order. It was not a very pleasant experiment…...
Ah I see, that is rather unfortunate. Well I don't blame you guys at all for changing back then.
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and honestly I have never had any incidents with UPS either, but it all boiled down to the simple fact that doing the signature release was so much more user friendly with DHL than it is with UPS and that one simple thing made getting deliveries from IHUK so much smoother.
With DHL I would get a text or email on my phone saying I have a package coming and with a couple clicks of a button on my cell phone I could waive the signature release and have my package waiting at my door for me within two to three days from shipment. I literally spent 25 minutes yesterday on my UPS account online trying to figure out how to waive the signature and eventually I had to contact customer service to figure it out. After all of that they told me it's still up to the drivers discretion whether or not to leave the package at my front door and if they don't I have to pick the package up from a UPS hub some where in town. Extremely inconvenient.
with that being said I do have the option to have it delivered to a local UPS store by my house but that pushes the delivery back one to two days. First world problems I know and maybe a selfish voice of concern, but just wanted to explain where I was coming from.
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You can waive signature with UPS. Just tell us when you place the order (in the comments field).
This is what we say in FAQ's…
Because of the high value of our goods, our default is to send your order with the requirement for a signature on delivery. We can waive the signature requirement, at your own risk.
Instances of non-delivery are very rare, but if you request that signature on delivery be waived and the package goes missing after arrival at your local depot we will not accept responsibility for the lost goods.
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You can waive signature with UPS. Just tell us when you the order (in the comments field).
This is what we say in FAQ's…
Because of the high value of our goods, our default is to send your order with the requirement for a signature on delivery. We can waive the signature requirement, at your own risk.
Instances of non-delivery are very rare, but if you request that signature on delivery be waived and the package goes missing after arrival at your local depot we will not accept responsibility for the lost goods.
Aha, ok I didn't know this. Thanks for that info I will keep that in mind on my next order.
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can you look at listing the sizes with alternate waist measurement methods? when the front and rear rises differ substantially, the IH way of measuring the waist can create some unexpected dimensions
if you imagine a cylinder or tube cut at an angle (which is similar to the difference between the front & rear rise), the steeper the angle, the longer/bigger the IH way of waist measurement will make the waist dimension
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I would like inner wrist buttons on shits (especially work shirts). I don't wear a watch and like mine tight, but might be in the minority…
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So here's a challenge.
I'll give USD200 in gift vouchers for the first person who can do that using the IH-634S as the reference cut.
It's gone now. But I thought you had that here: http://www.ironheart.co.uk/forum/index.php?topic=8647.msg446117#msg446117
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If you show me the url for this ' jeans styles' I can take a crack at it. I could at least arrange the cuts from slimmest to most roomy.
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That's a good idea (and we can do a side shot of the 1955 no probs). I was thinking of creating an accurate outline image of 634 with actual waist of (lets say) 33 and then doing the same with 555, 777, IHXB01, 1955, 461, 666 etc and then having the facility to overlay any on any…..
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They way I'm imagining it is more like a diagram where the outline of the 634s (I'm thinking like an image of the 634s folded lengthwise) is the basis, and then you illustrate the contours of the other pairs within that outline, so you can see how drastic the difference is in the rise, thigh, knee and taper.
I can take a shot at this, but I'm a hand-drawn type, so y'all with computer programs might be better suited to get it done quicker…
