@goosehd:

@denimator I am not a fan of airing grievances on a forum that the other party is not active on…This is an unfair way to deal with grievances especially if we are only presented with one side of the story.

These issues are best solved between the buyer and the seller privately.

I'm tempted to delete this post, but will wait on others to chime in before doing so or taking any further actions.

I would love to resolve it with them if they responded to emails, or picked up the phone, or if the mailbox on their phone was not full.

In simple words, I am just frustrated and wanted to vent. The experience was quite different from any of the premium stockists in the country I have dealt with in the past.

I am new to this forum - maybe I have broken a rule in frenzy. Feel free to delete it.

Not sure of their store experience, but their online customer service is unprofessional and pathetic for a stockist that carries big brands like Iron Heart and Stevenson Overall. After the purchase,  it's a struggle and an endless wait just to get a response from them.

I purchased an XHS 25oz from their website on 24th. They sent me a 21oz UHR in error. I contacted them about it, but only after the second contact they responded and sent a return shipping label. I dropped off the jeans at Fedex but now I must wait for the jeans to be delivered to them so that they can verify I haven't sent them a brick before they ship me the 25oz that I purchased.

Really small-minded of them if they think that a person purchasing an expensive 25oz Iron Heart will scam them out of a pair. Sucks for me that I have to wait for a full delivery-and-return to complete before they send me the right pair. All because of their oversight. More frustrating is their response that needs at least a few petitions.

Hey guys,

I am looking to get an Iron heart 666-XHS 25oz. This will be my first Iron heart and a >19oz pair.

My waist by IH method (laid flat) is 37". I wear size 36 (36.5" waist) in Gustin straights and size 34 (36" waist) in Bravestar true straights.

Based on my measurement, my 666-XHS size should be 35 (36.7" waist). But the website description says to expect one inch shrinkage in the waist. So shall I size up to 36 (37.9" waist), which should shrink to 37" after the first soak? Do I also have to consider it stretching back out? In which case I should stick to size 35?

Thanks,