The Real McCoys

[madmonday]

Sorry to see that as you sold me on getting one.

Hope they make things right

[Dstauffer]

I am sure they will.

The hard part is, the vest is sick AF! It just makes me leery to get another as I am unsure of what issues I would encounter with that….I am really leaning toward just a refund at this point.

I'd love to see IH do some sort of variation on this style best. I'm sure that would be a winner on all fronts.

[Cutlasshound]

@Dstauffer:

I am sure they will.

The hard part is, the vest is sick AF! It just makes me leery to get another as I am unsure of what issues I would encounter with that….I am really leaning toward just a refund at this point.

I'd love to see IH do some sort of variation on this style best. I'm sure that would be a winner on all fronts.

If need be my office is near the London store. Let me know if you need any help!

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[Dstauffer]

Thanks mate, will do! Haven't gotten a response to my email, but I expected that with it being the weekend. I'll post updates to the thread here to keep you all in the loop…fingers crossed

[QuantumMechanic]

^ let me know how that goes. I've sent them a couple of emails requesting some info on a couple of products and have never heard anything back. Business must be good…

[Dstauffer]

@QuantumMechanic I had the same experience when I had some initial questions about the vest. So I ended up "live chatting" with Superdenim.com who sells RMC inventory and was responded to immediately.

[Peterpiper]

@QuantumMechanic:

^ let me know how that goes. I've sent them a couple of emails requesting some info on a couple of products and have never heard anything back. Business must be good…

Ha! I enquired about a restock of the Alpaca Vest this week and got no response!?

[Dstauffer]

Quick update for those following my defective RMC vest issues. For those not following, sorry to be hogging the thread:

[tvenuto]

Not at all.  Sharing stuff like this helps other people decide whether or not to buy from retailers/brands.  These things will happen from time to time, but it's pretty important for the company to deal with it in the right way, which is mainly a swift, compassionate response.

[Dstauffer]

That's the way I was looking at it too. I figure my experience here can be useful to all who read this thread. Given this initial response, I'm feeling very confident in how RMC will proceed in resolving. I'll update when I can.

[QuantumMechanic]

^ Cheers for posting that and for the live chat tip too. Great to see they are handling it properly.

[zatenm]

My brown Steinbeck, bought last February from the Harajuku RMC store (beautiful shop and attentive service):

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[tvenuto]

@zatenm Between this and the split steer T3 you have a leather jacket game we all can aspire to. Well done.

[Dion]

Brilliant as always, zatenm!

[zatenm]

Too kind @tvenuto, thank you [emoji4]
Cheers @Dion !

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[Barbarian Dave]

@zatenm

How is the sizing of the Steinbeck jacket? Which size do you own and what are the length of the back and sleeves measured the ironheart way?

[zatenm]

@Barbarian Dave sorry I haven't been on this forum for some time !
My jacket is size 40. I'll measure the back and sleeves for you this evening….

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[zatenm]

@Barbarian Dave here are the measurements (IH way) for my size 40:

Shoulders: 19"
Chest: 21.5"
Sleeve: 25"
Length: 24.25"

Hope this helps….

[Barbarian Dave]

Thank you very much zatenm, you helped me a lot. Unfortunately I know now that the jacket will be too short for me.

[Jordonf9]

I am really upset. Found a sort I LOVE, but the largest they make is far too small