NEW EU WEBSITE NOW LIVE

[Giles]

Exactly, I was talking to Danny from Rivet and Hide about it the other day, I said I'm more worried about Brexit than Covid, hias response, I've been more worried about Brexit for ages, a pandemic only lasts 18 months….

[endo]

@Giles:

a pandemic only lasts 18 months….

… let's hope so

[Tago Mago]

Ordered IHSH-33B a couple of weeks ago, right around the time you had to suspend shipping to the EU. Great support by Graham, Adam and Ben processing the order and stacking the shirt while you got everything sorted. Got an email on Friday to inform me that you were resuming shipments and received the order today. Love the shirt, and I cannot stress enough how impressive the swift adaptation in these circumstances is.

[AdamJ]

@Tago Mago thank you very much

[Weft 4 Dead]

I was devastated to read how badly this had hit the business. Really happy you guys have been able to resume operations so quickly, though. Those fees are outlandish. I hope the headache subsides sooner than later…

[daynym]

@Giles : I don´t know if I understood correctly. It will be the financial better solution for you guys if I buy directly from a german supplier, so that you don´t have to pay the high fees?

[Giles]

Nope, buying from us is fine.  But buying from a retailer is also cool.  Do whatever you feel happiest doing…..

[daynym]

Okay thx.

[Signal11]

Thank you so much IH crew for setting this up so well and sparing us the hassle of customs duty and taxes!
Ordered something last Wednesday and received shipment Thursday. 1 day delivery!

[MichalM]

Where are the shipments from?
Netherlands?

[Giles]

From the UK.

However, as soon as we have done the legal things that we need to do, we will be bulk shipping all EU packages from the UK into The Netherlands, customs clearing them there, and then onward shipping to the end-user, at that point they will be an intra-EU shipment.  BUT, this will take about 6-8 weeks to put in place.

[MichalM]

Complicated Breakshit 

[daynym]

Yepp. Great Service. Ordered yesterday 10 am, delivered today 9 am.

[joeysullivan]

I'm stuck at checkout on www.ironhearteu.com…

We're sorry, we are unable to ship to the EU at this time.

Huh 

[neph93]

@joeysullivan:

I'm stuck at checkout on www.ironhearteu.com…

We're sorry, we are unable to ship to the EU at this time.

Huh 

You may need to delete your browser cache and restart your browser.

[Alex]

@joeysullivan:

I'm stuck at checkout on www.ironhearteu.com…

We're sorry, we are unable to ship to the EU at this time.

Huh 

Your email address is .co.uk and youre trying to checkout on ironhearteu.com
This site is restricted to EU addresses, if you are in the UK as your email address suggests, please checkout on ironheart.co.uk

You should also see this message:

and clicking that button will transfer your cart to the correct webshop.

If you are indeed in the EU and still having issues on ironhearteu.com, please drop me an email to shop@ironhearteu.com and we will work out what is going on

[Snowy]

Seems like the error message could be updated to be a bit clearer around the situation, once the situation is understood.

[Kasi]

There a bug in my alerts… in the account area

Something to remove from alerts won’t let you, same for the computer and mobile.

Thanks

Sent from my iPhone using Tapatalk

[joeysullivan]

@Alex:

Your email address is .co.uk and youre trying to checkout on ironhearteu.com

Nope.

@neph93:

@joeysullivan:

I'm stuck at checkout on www.ironhearteu.com…

We're sorry, we are unable to ship to the EU at this time.

Huh 

You may need to delete your browser cache and restart your browser.

It works fine now. Thanks 

[Alex]

Thanks, Mohammed. I have the same issue here. Will get that looked at next week