Measuring- Questions, Answers and Comments
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@goosehd said in IHSH-409-IB - 19oz Selvedge Denim CPO Shirt - Indigo/Black:
@Giles I may be off base here and would love to know your thoughts on the topic as well.
Thank you Dennis.
We cant force people to do what we think is sensible. Which in this case is carefully comparing measurements with something else that fits well (I know this is not always possible), as Dennis says people's physiology is different. The question how tall are you? is meaningless. These guys are all the same height, don't think they will be wearing the same sized clothes:
The question, my true waist size is x what tagsize should I buy? Is enough to make me perform seppuku on the spot. Not many trousers of any type these days have a waistband that sits on the waist (usually way below), so the trousers that will fit you well around the waist are a function of the measurements of the actual waistband (which we give you in the measurement charts) and how far below your waist, the waistband sits (which can be determined by a bit of math and the front rise measurement).We do our damndest to avoid returns for many reasons. Having an item temporarily out of stock means we cant sell it to someone else, we do not get a refund for the fees from the credit card company or Paypal when we refund the purchase amount. It means we have "wasted" outbound shipping costs, It means you have to pay to return. But, most importantly, we want you to open the bag and be thrilled about your purchase in every regard.
So trust the measurement charts and speak to the guys at shop@ironheart.co.uk, we want to get that sizing nailed as much as you.
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@JunkPants said in Measuring- Questions, Answers and Comments:
@goosehd Totally agree with that.
(And will say that I've returned zero items to IHUK, in large part due to the size charts).It does seem that some people have some sort of aversion to actually measuring their clothing
It really isn't all that hard.Just another question: I wonder why people feel that way. I understand buying clothing online is extremely difficult to work out your sizing, but with all of the videos explaining how IH measures it seems like it would be fairly easy to do.
Follow the video, take down the measurements for clothes that fit the way you like, and compare the measurements to the ones posted in the product threads.
How or what can be done differently to make it easier for everyone involved?
I will repeat what @Giles mentioned that after everything is done, email the crew: shop@ironheart.co.uk and ask questions. Those guys have saved me tons of dollars and time.
I can't thank them enough!
"I don't give a shit what anyone else is doing, we will do what is best for us and our customers" - Giles P. :)
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We try to ascertain the reason for all cancellations and returns, it helps us to be better. If we spot a higher-than-usual return on a particular product, we will try and work out why and modify our outreach to future buyers of that item.
So we have a database (well, a google-sheet) of the reasons for returns and exchanges going back years.
To your point @goosehd , here is the commentary from a cancelled order last month....
Took great offence at being asked to measure, requested cancellation
Some shit, you just cant win....
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I think your policy of reaching out to new customers regarding sizing is the gold standard as far as online shopping goes. My first few orders someone emailed and literally said "I measured this short and it is 23.75 inches at the chest. Just wanted to make sure..." I don't honestly see what else you could do.
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@goosehd I think part of it could be the: "I've been a size 32 since college and I'm still the same size goddamnit!"
Not taking into account that the tag size 32 they are using now is a vanity sized stretch denim, which started out at 33.5 inches in the waist and is now at 37 inches.
Years back I had pair of jeans (can't remember the brand) in size 33 with some stretch to the material. After a while it was falling off me and I decided to measure it, and the waist was 38 inches!
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@Salted-Racer said in Measuring- Questions, Answers and Comments:
Damn man same here !!!
I went through similar weight lost and had like block or something. I’d Wear a size M even if it looked like shit cuz it was a medium lol
@FlavourFadeAbsolutely! When I startest buying japanese made selvedge denim I made a lot of mistakes because nobody tells you. Reaching out to customers before sending the item is something that happened to me exactly one time with Statement Store in munich.
Also I sometimes have trouble with sizing because I have some lose skin left from weight loss and when I sit down shirts become uncomfortable when too tight. So I prefer a loser fit to avoid that.
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Recently there have been a number of questions and "concerns" about posted measurements of our gear, both on ours and our retailers websites.
Firstly, we measure the way we do because it is the way that the Japanese clothing business measures. In the early days, I measured like some of our then retailers, this resulted in us sending in sample requests to Haraki and when we got the first sample back, they were always "wrong". So on a visit to Japan with @Madame-Buttonfly we asked Tom san to show us the way that she and the factories measure. So now when we send in a sample request we are giving Tom san measurements that she can send straight to the workshop.
I don't know why other western purveyors of Japanese Amekaji clothing measure differently to that, but they do. I suspect it is just a result of some early adopter doing it a particular way, and that just became the "norm".
So there is likely to be a perceived variance in published sizing between us and some of our retailers. For most of them, and also Iron Heart Japan, measuring accurately is not so critical as it is for us. If you are selling something in a shop, the punter can try the stuff on and cares not what the measurements are but only whether it looks good in the mirror.
We always remeasure when a new production run is received, I have no idea whether all our retailers do this or not.
If I lived my life again, I would try and insist that our retailers measured Iron Heart like us and published the same measurement tables, but I did not and we are where we are.
But please understand that our measurements are probably the most accurate you will find, they have to be, we basically only do online. The only problem you have is not knowing which batch a retailer holds.
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This clarity, simplicity and upfront earnestness is a BIG reason why I love IH!
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And the reason why 99,9% of the time i only order at IHUK.
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@Giles I really appreciate the accuracy of IH's measurements.
How do you account for the variance among products of the same size, especially those that are overdyed?
Many years ago, I tried on all the overdyed zip up hoodies while in Gosport and there were massive differences in how much they shrank.
