SHIPPING
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UPS MyChoice
Recently a customer used UPS MyChoice to change a "signed for" delivery to "no signature required" delivery. The parcel was dropped at his front door and subsequently went missing. He made a claim for non-receipt and I spent ages trying to make PayPal understand the sequence of events.
Their position, you shipped it, he did not get it, your responsibility, you pay.
My position, I shipped it "signed for", he unilaterally changed that, it went missing, not my liability.
Originally they found against me and charged me £14 in addition to the sale amount (about £200) for the privilege. I appealed and won, but it took a shit ton of effort work and emails
Just be aware, that if you do use UPS MyChoice, that you are signing up to this:
By selecting the Authorised Shipment Release service, you authorise UPS to release packages
addressed to you at your address when no one is present to receive the delivery. UPS will only make
one delivery attempt and will not obtain a signature upon delivery. A UPS delivery record constitutes
conclusive proof of delivery and, by selecting the Authorised Shipment Release service, you will be
asked and are required to accept responsibility for any loss or damage to the package after it has been
released at the address. UPS retains sole and unlimited discretion to honour your Authorised
Shipment Release request (and may not do so, for example, due to delivery conditions such as
adverse weather or safety). -
I've had a similar instance occur, except UPS delivered my parcel to a different/wrong/ incorrect address & because I choose to waive the signature they wanted to hold me liable for the delivery to the incorrect address.
I explained to UPS I can not be liable for an item delivered to a wrong address and made UPS provide the GPS used to show where the item was delivered. I was then told by UPS I can not file a claim since I wasn't the shipper so I contacted the shipper & was told they do not insure & since I waived signature I was again out of luck.
I thought that was again a trash response so I filed a claim with my bank & advised of what happened outlining that the error was made by UPS delivering my item to an incorrect address. As a customer if I make a purchase & the shipper doesn't insure the item I shouldn't & will not accept responsibility if there is a problem with the shipment being delivered to an incorrect address.
Guess we are going to have to agree to disagree on this, although your line of events don't exactly match with mine.
In addition it would be great if customers could add insurance to their purchases to protect themselves in the event of a mishap with the shipping agent if they want to waive signature.
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It seems reasonable that if you waive the "signature" you are doing so at your own risk. In my opinion liability on the part of the shipper ends when the package is taken by UPS and liability ends for UPS when they deliver to the correct address…..My preference is to have the package held at a UPS access point to be picked up at my convenience. This ensures it's safety and also allows me to pick up on my schedule.
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Agreed with @Dstauffer, the retailers responsibility/liability ends when they have dropped off the package with a correct address on the label. UPS screwing up the delivery location in Monday's circumstance is totally different and is their fault.
It's ridiculous that someone would file a 'fraud' claim because they changed shipping instructions and ended up having their package stolen.
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IMPORTANT UPDATE ON UK SHIPPING
Please note you now have a choice of shipping within the UK:
DEFAULT will be UPS
ALTERNATE will be DPD Local
Both are next working day (for most of UK), signed-for delivery. We've made UPS the default because it's a little less expensive (for us). But if you prefer DPD Local then please tick that option, and we'll happily use them instead (and we particularly like our local DPD agent, Paddy - so we want to make sure he still gets plenty of business!)
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"What's Irish and stays out all night?.."
"Patty O' Furniture"Groan… you'd get on well with my brother (loves beer and very corny jokes)
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Is there a way to tell UPS you want your delivery left in a safe place?
Sent from my iPhone using Tapatalk
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Ill call them and try, @spitfiredealer what safe place? PM me
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It’s cool Alex I left a note for him. Cheers though
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^^^^^^^ Love that joke @Seul
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On average deliveries are pretty fast. Both UPS and DHL in 2 days. Sometimes even within 24 hours.
Not this time though. IH sent Wednesday, delivery scheduled by UPS for Friday. Friday they reschedule to Monday. Monday they reschedule to Tuesday… Lets see what happens tomorrow ::)
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Arrived today. IHG-015. Great little piece
It was such a small package I was afraid they lost it… -
I have to say, I have used FedEx for years through work with minimal problems. My new praise is that I placed an order Sunday evening, got the usual thank you, and your order has shipped on Monday. Unfortunately I wasn't home but FedEx attempted a 1030AM delivery Tuesday AM. The is record shipping. I love it….
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We started to use FedEx as they guarantee next working day anywhere in the States. We can manually take signature requirements off, so I am sure they would then leave it at your door - obviously this is down to you in trusting your neighbours…!
how's this with rest of the world (Perth/ Australia)? i stuck with UPS as they've been proven good but i recently saw the new fedex with my current orders and wonder how they might perform..
