IHSH-102tg - Ultra Heavy Turquoise/Grey Buffalo Check Work Shirt
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Iron Heart standards are impeccably high, so… was this just some sort of fluke? People having a bad day at the office, so to speak?
Curious to know as well. Reason/reasons behind this snafu? New factory? Tight schedule?
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You know, like all these things, it's not just one thing that causes the issue, it's a sequence of smaller things that contribute to the "disaster"….
- We had already used all capacity in the regular factory
- We (IH) have invested in a new factory. It is managed by the guy who runs the regular factory, but owned by us
- Haraki wanted to delay making these shirts until the Fall. I said no we can't delay, because we already have a load of stuff coming out in the Fall
- We made them. They were shipped to Hachioji. Haraki, Sarina and Tom were in Thailand with us, so there were fewer staff to sort things out in Hachioji. The DWCs landed at the same time, as did the Loom Breakers, as did a load of Spring/Summer gear. The guys there were frankly overloaded, and the shirts did not get the QC attention they normally would have.
- They then got here at the same time as the DWC, Loom Breakers etc, we have run short of space at our offices here, so we wanted to turn them around and get them out ASAP. Again, they did not get the attention they deserved
- Matt was off at a Funeral, the rest of us were under pressure. Some got shipped, they should not have.
- On Sunday morning we had an email from a customer, pointing out that the checks on the work shirt pictures were out of line (on a photo I had edited and not noticed) and could he have a lined up one? :D.
- We went to the office and realised we had a big issue. I remembered that there were shirts of both types boxed up in Hachioji waiting to ship to retailers.
- Haraki opened the cartons, had a look and the decision was made to recall.
I'm upset that we have put you guys through this, I'm upset that we have pissed money out of the Iron Heart ecosystem (I don't really care who ends up footing the bill for this, it's money we have just thrown away), but I am 100% happy that we know what and where the issues are and they will be fixed.
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Thanks for that post & insight!
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You know, like all these things, it's not just one thing that causes the issue, it's a sequence of smaller things that contribute to the "disaster"….
...I'm upset that we have put you guys through this, I'm upset that we have pissed money out of the Iron Heart ecosystem (I don't really care who ends up footing the bill for this, it's money we have just thrown away), but I am 100% happy that we know what and where the issues are and they will be fixed.
@Giles and the rest of the crew, if it helps to soften the blow at all, the way you guys handle this is exemplary. Not just the recall but the personal responses, and willingness to explain in detail the whys and wherefores of the issue to your customers, really inspires confidence and loyalty rather than the reverse. At least that's the case for my part, although I have a suspicion that many feel the same way. This was set to be my first flannel and first work shirt based on the colourway, so I hope it makes it's way back into production. If not, I'm positive I won't be waiting too long before pulling the trigger again soon… Well done to you all.
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You know, like all these things, it's not just one thing that causes the issue, it's a sequence of smaller things that contribute to the "disaster"….
...I'm upset that we have put you guys through this, I'm upset that we have pissed money out of the Iron Heart ecosystem (I don't really care who ends up footing the bill for this, it's money we have just thrown away), but I am 100% happy that we know what and where the issues are and they will be fixed.
@Giles and the rest of the crew, if it helps to soften the blow at all, the way you guys handle this is exemplary. Not just the recall but the personal responses, and willingness to explain in detail the whys and wherefores of the issue to your customers, really inspires confidence and loyalty rather than the reverse. At least that's the case for my part, although I have a suspicion that many feel the same way. This was set to be my first flannel and first work shirt based on the colourway, so I hope it makes it's way back into production. If not, I'm positive I won't be waiting too long before pulling the trigger again soon… Well done to you all.
I really agree with all of the above. It really inspires confidence in the brand.
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Thanks for the transparency and explanation, just reinforces how clearly you all stand behind the quality of your product. I'm sure some brands would sit back and just continue to sell a product like this.
I received my shipping label, I'll be taking it to UPS tomorrow to ship back.
Hopefully these get remade at some point, the color is really great. And next time I'll know my size! -
There is literally NOWHERE else you get this level of customer care and response, simply incredible effort and response and I think it's safe to say that your customers are extremely appreciative.
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Giles & co., the colorway is absolutely gorgeous and this shirt (this color, or something along these lines) should probably be released in the future.
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Our latest position on this:
We haven’t made any firm decisions yet, but hoping that the fabric will be remade and the shirt released again, but not yet set in stone and timeframe is likely to be end of 2015 or early 2016. Anyone who bought a shirt this time around will get opportunity to reserve/order first, that’s only fair.
Sorry we can’t give more definite info, but we have several other heavyweight cotton flannels due to be released this autumn, so we need to speak to Haraki-san and work out a sensible plan.
We can assure you, when we have news, it will be published here and we’ll contact all those who ordered and got disappointed - like me, I was so planning to buttonfly one of these babies
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What will happen to the shirts once they are returned? Anyway it could be used for something else? Device cases, new upholstery for furniture in the expanded IHUK space, curtains or coasters. More work and $ to create something else but it would be a shame if the fabric doesn't see the light of day again. It really looks good.
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What will happen to the shirts once they are returned? Anyway it could be used for something else? Device cases, new upholstery for furniture in the expanded IHUK space, curtains or coasters. More work and $ to create something else but it would be a shame if the fabric doesn't see the light of day again. It really looks good.
How about that UHF blanket idea that's been kicked around? I'd be disappointed to see the garments destroyed or otherwise wasted.
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We have decided to lock this and the IHSH-101tg threads. The whole experience has not been particularly happy for any of us at Iron Heart and I know we have disappointed some of you, and for that we are extremely sorry and thank you for your understanding and support. But now it's time to move on and devote our attentions to more positive things, like working out how and when we re-run. Thank you again.
