We know you love IH, but where do you think we can improve?
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Amen!
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i would really love to see more long staple cotton denim…
my favorite denim of all time is the 19oz (RHT) loomstate used for SEXIH07/BK + SEXIHXINDO16 and there really doesn't seem to be anything else like it from IH or anywhere else for that matter.
the 19oz had that subtle-slub texture without streakyness or heavy loomchatter (of which haraki seems to be the absolute master at creating) and super smooth fading you see on something like the 21/23oz, but unlike the "windproof" density/stiffness of that denim - i can wear the 19oz in both summer and winter with ultimate comfort (just like it's sanforized sister the 21oz).it would be cool if the descriptions listed what kind of cotton the various denims use (for instance Self Edge describes the NI 17oz as "mid-staple cotton" but AFAIK this site doesn't) and even better some indicator or measure of density ("breathability", etc).
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no clue… i usually just put my hand behind the fabric and blow on it, but that's obviously a metric that certainly wouldn't be easy to figure out and even if you did would be useless to customers... so point taken.
i suppose the best way to try and describe such a thing is in the context of other IH denim... it seems in every thread about a pair of IH jeans someone is asking "how breathable is this compared to 21oz?", etc.
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Denim pocket bags…..that is all.
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@Giles, you guys are back to using UPS? Is this permanent? UPS is super inconvenient and I preferred DHL.
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Yes. Overall DHL were positively shite. They lost more packages in 2 months than we have ever lost with UPS, they misrouted a massive amount of parcels, they consistently fed me bullshit which cost us $100's in charges we should not have been hit with, when they mis-billed me and agreed that they had indeed mis-billed me, told me to raise a case for a refund. And to cap it all, I had to get on my bended knees to plead for daily pick up later than 14:00. Oh, and their online shipping system is a heap of cow dung, that wasted us minutes per order. It was not a very pleasant experiment…...
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@Giles, you guys are back to using UPS? Is this permanent? UPS is super inconvenient and I preferred DHL.
I'm amazed that every time this DHL vs. UPS issue comes up that there are such wild diffferences between the service the same company provides in different areas of the world or even in a country. In the town where I live we have a permanent DHL courier (who I happen to know personally and is irreverently brilliant at his job. DHL as a company are fucking bandits mind you, but John-Harry is a star). UPS on the other hand, don't exist in Norway outside of Oslo and rely on the Norwegian postal service network completely (they manage nevertheless to be fucking bandits too).
Given the global market that IHUK serves and given that UPS and DHL's worldwide service is clearly has local variations, in addition to the varying levels of professionalism of their drivers, it's going to be impossible to keep all the people happy all the time without overheads exploding.
Having recently gained some insight into how IHUK approach shipping, I can assure you all that they do their absolute best to give us the best experience they can, and don't change shipping policies on a whim or because it's easier/cheaper for them.
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Cheaper actually is not the main driver (excuse the pun) when selecting the shipping company we use. If it was, we'd be sticking with DHL….
I was given a brilliant pitch by DHL, the sales guy did a great job, when he came in unannounced (because he knew if he got me on the phone, I'd have told him to go spin), and I believed almost everything he said - and they were cheaper (by a long way) than UPS, so we gave them a go.
It was a mistake.
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Good choice. DHL is the most crappy Service in my area, UPS never disappointed.
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If it helps (I doubt it) my own personal experience is that DPD have consistently provided the best service to me.
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@Max:
Good choice. DHL is the most crappy Service in my area, UPS never disappointed.
Strange. The DHL packages get to me quicker. Sometimes the next day.
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Might be quicker, but I lost 4 (or 5) packages within the last years. Calling DHL never did anything, they were not able to locate my parcel, nor change the adress.
