Where do we report issues with the new forum?

[Mister_Brue]

Since we’re here; does anyone using an iPad have to turn it physically on its side in order to ‘submit’ a message/post since the update (the button being off screen)?

Open to any obvious solutions to this problem if on my end.

[goosehd]

@Mister_Brue I have not had that problem. Do you have your zoom setting to 100%, higher?? May be the cause of your issue.

[Mister_Brue]

@goosehd The forum pages (and everything else) seems fine.

All good with the ‘Quick reply’. Button visible as shown.

If I ‘Reply’ to someone though… Screen below showing ‘hidden’ Hide/Discard/Submit buttons. If I turn my iPad to portrait, they appear. If I scroll, the thread page behind moves.

Again, not the end of the world, but I often turn and rest it on the table to press submit, and inadvertently turn the iPad off altogether.

[WhiskeySandwich]

Idk if this has been mentioned above, sorry I only went up a few, but I keep having credential issues on my mobile. It will occasionally log me out and then says my auto-login (keychain?) is invalid and locks my account.

[DrPat]

When I get to this screen on my iPhone I can’t get rid of the black box. I had to close the browser and open a new one.

[AdamJ]

@DrPat Sorry, we'll check this out asap

[Alex]

@AdamJ same

[IH-GARY]

@AdamJ Same here, iPhone 16 Pro/iOS 18.1.1

[DrPat]

@AdamJ thanks. It doesn’t seem to happen every time I open the black box. I’m trying to figure out how I can consistently reproduce it.

[Tago Mago]

@AdamJ I sometimes have this issue when I swipe to return to the previous page

[tody]

@AdamJ I have a probably related issue with the chat window, can't get rid of that on my cellphone either when I open it through notifications.

[endo]

I'm getting '403' pages when trying to get into the forum by bookmarks. Only way that seems to work is via the Forum link on the shop's page. Even the google link doesn't work. Am I the only one? What's wrong?

[Giles]

Yeah, we have been having issues I am afraid. Tech guys will look at it Monday....

[endo]

I'm just glad it's not my dumbness.

[Brian]

403 is better than 404 error

[Denman John]

Couldn’t access the forum and website for a couple of days from Canada. I’m in Bangkok now and it seems to be working fine … I know a few people from North America who couldn’t access the site as well. Hopefully it’s all fixed now.

[goosehd]

@Denman-John I've been on the forum with no issues. @AdamJ heads up that there may be an issue somewhere.

[Denman John]

@goosehd “403 Forbidden” I mentioned it to IH via Instagram and they were aware of it. A few others had the same problem. All is well here at Bangkok airport today.

[goosehd]

@Denman-John Yes there has been 403 issues and the crew are working on it. I don't know if it's widespread though and I personally haven't seen it.

[yannis]

I get the same message 403 Forbidden at random times and is nothing wrong with my internet. It started 2 days ago.